Privacy Policy

1. Who we are

MitoPulse is responsible for deciding how and why your personal information is used. Under UK data protection law, this means we act as the data controller.

Trading name: MitoPulse
Legal business name: MITOPULSE PEMF LTD
Address: DunEden Business Centre, 8 Harrison Road, Dundee, DD2 3SN
Email: stevie@mitopulse.co.uk
Telephone: 07368529991

2. Information we collect

We collect personal information when you complete our consultation form, contact us directly or use our website.

Information submitted through our consultation form

This may include:

• - Your first and last name.
• - Your preferred name or nickname.
• - Your email address.
• - Your telephone number.
• - Your age or the age of the person receiving the service.
• - Gender information where provided.
• - Your preferred contact time.
• - Any information included within your enquiry or subsequent correspondence with us.

Where you provide information about another person, you must have their permission or appropriate authority to provide that information to us.

Information collected when you visit the website

This may include:

• - Your IP address.
• - Your browser and device type.
• - Your operating system.
• - The pages you visit.
• - The approximate length of your visit.
• - How you arrived at the website.
• - Your cookie and consent preferences.

3. How we use your information

4. Consultation requests

When you submit our consultation form, we use the information provided to contact you and discuss your enquiry.

Submitting the form does not create a medical or treatment relationship and does not guarantee that any particular service will be suitable for you.

Please do not include detailed or sensitive medical information in the consultation form unless we specifically ask you to provide it.

5. Google Analytics and cookies

We use Google Analytics to help us understand how visitors find and use the MitoPulse website. Google Analytics may collect information such as the pages visited, approximate location, device type, browser and the length of a visit.

Google Analytics uses cookies and similar technologies. Analytics cookies will only be activated where you have given consent through our cookie banner.

You can accept, reject or change your cookie preferences using the cookie settings available on the website.

Information collected through Google Analytics may be processed by Google in accordance with its own privacy terms.

For more information about cookies and how they work, please visit the Information Commissioner's Office (ICO) guide to cookies..

6. Who we share your information with

We do not sell or rent your personal information.

We may share information with trusted service providers where this is necessary to operate the website or respond to your enquiry. These may include:

• - Our website hosting provider.
• - Website maintenance and technical-support providers.
• - Our email provider.
• - The provider used to process website form submissions.
• - Google, where you consent to Google Analytics.
• - Professional advisers, regulators or public authorities where required by law.

These providers may only use your information for the services they provide to us and must protect it appropriately.

7. International data transfers

Some service providers, including Google, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used as required by UK data protection law.

8. How long we keep your information

We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected and to meet any legal, regulatory, or business requirements.

• - Consultation enquiries: up to 12 months from your last contact, unless a longer retention period is required to provide our services or meet legal obligations.
• - Email correspondence: for up to 24 months after the enquiry has been resolved, unless we are required to keep it for legal or administrative purposes.
• - Website analytics information: Google Analytics data is retained for up to 14 months.
• - Website security logs: retained for up to 90 days to help monitor and protect the security of our website.

Information may be kept for longer where required to comply with a legal obligation or deal with a complaint or legal claim.

9. How we protect your information

We use appropriate technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to those who need it for legitimate business purposes.

10. Your data protection rights

Depending on the circumstances, you may have the right to:

• - Ask for a copy of the information we hold about you.
• - Ask us to correct inaccurate information.
• - Ask us to delete your information.
• - Ask us to restrict how your information is used.
• - Object to certain uses of your information.
• - Withdraw your consent where processing is based on consent.
• - Receive certain information in a portable format.

These rights are not absolute and may not apply in every situation. We may need to confirm your identity before responding to a request.

11. Complaints

Please contact us first if you have any concerns about how we use your personal information.

You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection.

Visit ico.org.uk/make-a-complaint for further information.

12. Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes to our website, services or legal obligations.

Any updated version will be published on this page with a revised last-updated date.